CounSol includes internal messaging, but users often find the interface less intuitive, and message threads are harder to follow.
CounSol’s calendar system is functional, but users have noted it lacks flexibility and customization options that modern practices expect.
On the other hand, CounSol provides documentation templates but does not offer automation or AI support, which means therapists still spend considerable time on manual entry.
In contrast, some users on public review platforms have shared that understanding billing within CounSol can require extra steps, and a few have noted discrepancies in payment tracking.
CounSol does not currently offer audio note functionality, which can limit flexibility for busy clinicians.
With CounSol, platform updates are slower and often feel disconnected from user needs.