On the other hand, TherapyNotes offers a set of standard documentation templates and intake forms mainly designed for behavioral health providers. While functional, these templates have limited customization options, which may restrict practices with unique documentation needs or specialty-specific requirements.
TherapyNotes users report that while the platform is functional, it can be challenging for non-clinical staff or new users to learn quickly due to a less intuitive interface and some workflow complexity. This learning curve can delay onboarding and reduce productivity during initial use.
TherapyNotes includes a client portal that allows clients to schedule appointments, view documents, and send messages. However, the portal has limited customization and branding capabilities, which can affect the client experience and practice branding consistency.
TherapyNotes requires clinicians to manually complete notes using predefined templates, with no AI or automation clinical features. This can increase documentation time and the risk of errors or inconsistencies.
TherapyNotes provides standard scheduling features with appointment reminders, but lacks advanced calendar customization or color-coding for different session types or clinicians. This limits at-a-glance management for busy practices.
TherapyNotes offers customer support during regular business hours, but users often report slow response times and lack of real-time support, which can be frustrating when urgent issues arise.
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